Terms of Use

skedoc (with url www.skedoc.com) is a platform to book an appointment with a doctor online. It is neither a healthcare professional nor an alternative to one, and does not incorporate any medical recommendations or consultations. skedoc is a medium connecting you with healthcare professionals or hospitals. Any recommendation or suggestions provided to you by the healthcare provider is their own opinion and skedoc cannot be held responsible for accuracy/correctness of the same.

The following are the Terms and Conditions laid out with respect to the skedoc website application. Please read these Terms and Conditions carefully before you access this site.

Terms and Conditions
  1. Nature and applicability of Terms
    • 1.1

      Please ensure that the mentioned terms and conditions (hereinafter referred to as “Terms”) and also the privacy policy(“Privacy Policy”) available at https://www.skedoc.com/privacy-policy before you access the website or avail the information available on the website by skedoc. These and Terms and Conditions and the Privacy Policy together constitute a legal agreement (“Agreement”) between you and skedoc in connection with your visit to the Website and your use of the Services (as mentioned below).

    • 1.2

      The Agreement is applicable to you whether you are –

      1. A medical practitioner or health care provider (whether an individual professional or an organization) or similar institution wishing to be listed, or already listed, on the Website, including designated, licensed associates of such practitioners or institutions (hereinafter referred to as “End-User”, “you” or “User”) or
      2. A patient, his/her representatives or affiliates, searching for Practitioners through the Website (hereinafter referred to as “End-User”, “you” or “User”) or
      3. Otherwise a user of the Website (hereinafter referred to as “Services”).
    • 1.3

      This Agreement applies to those services made available by skedoc on the Website, which are offered free of charge to the Users (“Services”), including the following:

      1. For Practitioners/Doctors: Listing of Practitioners/Doctors and their profiles and contact details, to be made available to the other Users and visitors to the Website.
      2. For other Users: Facility to
        1. Create and maintain ‘Health Accounts’
        2. Search for Practitioners/doctors by name, specialty, and geographical area, or any other criteria that may be developed and made available by skedoc, and
        3. To book a doctor online
    • 1.4

      This Agreement outlines the terms and conditions under which you are permitted to use the Website and explains the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at contact@skedoc.com.

    • 1.5

      Downloading or entering the skedoc Website to use the services indicates that you irreversibly accept all the conditions stipulated in this Agreement, the Subscription Terms of Service and Privacy Policy, as available on the Website, and agree to accept them. This Agreement supersedes all previous oral and written terms and conditions (if any) communicated to you relating to your use of the Website to avail the Services. By availing any Service, you signify your acceptance of the terms of this Agreement.

    • 1.6

      We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time, and such modifications shall be informed to you in writing. You should read the Agreement at regular intervals. Your use of the Website following any such modification constitutes your agreement to follow and be bound by the Agreement so modified.

    • 1.7

      You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. It is to up to the user’s discretion to agree or not to agree to the services of the Agreement. If you do not agree then If you do not agree with any part of the Agreement, please do not use the Website or avail any Services.

    • 1.8

      Your access to the use of the Website and the Services will be solely at the discretion of skedoc.

    • 1.9

      The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to:

      1. The Indian Contract Act, 1872,
      2. The (Indian) Information Technology Act, 2000, and
      3. The rules, regulations, guidelines, and clarifications framed there under, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”).
  2. Conditions of Use
    • 2.1

      You must be 18 years of age or older.

    • 2.2

      No applicable law or regulation should be violated.

    • 2.3

      All personal information submitted by you on skedoc is correct and accurate.

    • 2.4

      Usage of skedoc is restricted to personal and non-commercial use only. Using skedoc services for commercial purposes is strictly prohibited

    • 2.5

      You may not modify any content including but not limited to, legal notices, disclaimers, or proprietary notices such as copyright or trademark symbols, logos of skedoc, unless you have written permission from skedoc to edit the content.

    • 2.6

      You cannot decompile, reverse engineer, or disassemble skedoc.

    • 2.7

      With this agreed, you further accept not to access or use skedoc in any manner that may be harmful to the operations of skedoc.

    • 2.8

      You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage skedoc or any connected network.

    • 2.9

      You explicitly understand and agree that the information and content on skedoc are provided on an “as is” and “as available” basis. skedoc and all its subsidiaries, affiliates, officers, employees, agents, partners, and licensors disclaim all warranties of any kind, either express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement.

    • 3.1

      The Website is accessible to visitors/non-registered users, registered user, medical experts.

    • 3.2

      “Registered Users” are users who have registered themselves an account on the Website by providing skedoc with the requisite information and who can log on to the Website by providing their username and password.

    • 3.3

      “Non-Registered Users” are users who are not registered with the Website but may access information on the Website. Certain features of the Website are available to the Registered Users only.

    • 3.4

      “Medical Practitioners”, “MPs” are adeptly skilled members of medical or dental profession and

      1. with whom Registered Users can book appointment using the Website or
      2. who can provide information to questions raised by Registered Users or
      3. with whom Registered Users can consult privately with respect to their queries or
      4. who can generate and provide health related information and education material for general use of Registered Users.
    • The Website possess the following features:
      • 4.1


        1. Platform for obtaining generic and preliminary information from MP to a health related question. you can ask any health related question on the Website and obtain preliminary and generic information to such question from a MP.
        2. Platform for viewing generic and preliminary information of MP on questions submitted by other Registered Users. You may access the information provided by a MP to questions submitted by other Registered Users on the Website.
        3. Platform to book doctor online. You may use this website to book an appointment with the doctor or the medical practitioners.
        4. Platform to interact with Medical Practitioner privately. You may interact with the MP privately on the chat feature available on the Website.
      • 4.2


        1. Access to MP profiles: Depending on the extent of information shared by MPs at the time of registering with the Website, the MPs profile containing their name, qualification, experience, specialization, and more, is accessible by the user (“You”). The Website offers various search features to aid You in accessing MP profiles.
        2. Access to MP availability for book doctor online: Based on the information communicated by the MP, the Website shows the indicative appointment slots available for consultation at MP’s premises
      • 4.3


        1. Platform to publish profile: You may upload: Your Profile containing Your name, Qualification, Experience, Specialization, Consultation Fees, Personal Statement, Education, etc., on the Website. Your profile is accessible to all Registered as well as Non-Registered Users.
        2. Platform for private interaction: You may use Website for private interaction with Registered Users. During the course of the private interaction, You can exchange texts, images, videos over the chat feature of the platform and communicate through other means provided by skedoc, such as calls,etc.
        3. Platform to provide information: You may provide information to health related questions submitted by Registered Users. You may provide Your preliminary and generic information to health related questions submitted by Registered Users.
        4. Platform to publish MP-offered health related information and educational material: You may contribute health related information and education material, which skedoc may, with or without alteration, in its sole discretion, publish on the Website.
    • 5.1

      The different types of content presented on the Website can be sectioned as follows:

      1. Content provided by Registered Users including questions provided by Registered Users and interactions in the course of private interactions with MPs (hereinafter referred to as “User Content”)
      2. Content provided by MP including health related information and educational material, and information provided by way of responses to questions raised by Registered Users on in course of private interactions with Registered Users (hereinafter referred to as “MP Content”)
      3. Content which skedoc (through itself or its contractors) has generated or procured for the Website (hereinafter referred to as"skedoc Content")
  6. Terms of Use Applicable to all users other than practitioners
    • The terms of use presented in this Clause 6 are applicable only to Users other than Practitioners.

    • End-user Account and Data Privacy:

    • 6.1

      The terms “personal information” and “sensitive personal data or information” are defined under the SPI Rules and are reproduced in the Privacy Policy

    • 6.2

      skedoc may by its Services, gather information related to the devices through which you access the Website and anonymous data of your usage. The collected information will be used only for improving the quality of skedoc’s services and to build new services

    • 6.3

      The Website allows skedoc to have access to the registered Users’ personal email or contact number, for communication purposes so as to provide you a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice.

    • 6.4

      The Privacy Policy sets out, inter-alia:

      1. The type of information collected from Users, including sensitive personal data or information
      2. The purpose means and modes of usage of such information
      3. How and to whom skedoc will disclose such information and
      4. Other information mandated by the SPI Rules
    • 6.5

      The user needs to have the knowledge of the Privacy Policy, and so it is expected of him/her to read and understand the knowledge and its other things:

      1. The fact that certain information is being collected
      2. The purpose for which the information is being collected
      3. The intended recipients of the information
      4. The nature of collection and retention of the information and
      5. The name and address of the agency that is collecting the information and the agency that will retain the information; and
      6. The various rights available to such Users in respect of such information
    • 6.6

      skedoc shall not be held responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to skedoc or to any other person acting on behalf of skedoc.

    • 6.7

      The User is responsible for maintaining the confidentiality of the User’s account access information and password if the user is registered on the Website. The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User. The User shall immediately notify skedoc of any actual or suspected unauthorized use of the User’s account or password. Although skedoc will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of skedoc or such other parties as the case may be, due to any unauthorized use of your account.

    • 6.8

      If a User provides any information that is false, inaccurate, not latest or incomplete (or becomes false, incorrect, not latest or incomplete), or skedoc has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, skedoc has the right to discontinue the Services to the User at its sole discretion.

    • 6.9

      skedoc may use such information collected from Users from time to time for the purposes of debugging customer support related issues.

skedoc | Right Doctor Right Advice

skedoc brings you healthcare that is relevant to your specific health needs. We make finding the Right Doctor and the Right Advice extremely easy.